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Partnering with your municipally-owned utilities to strengthen your community
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What is Mutual Aid?
When a natural disaster or emergency situation causes damage to utility infrastructure, extraordinary efforts may be necessary to restore service. If a storm hits and the lines are down or the treatment plant is damaged, the utility contacts MPUA and a call is put out for assistance from participating cities. Cities that are able then send crews to assist with recovery efforts and/or equipment needs. The Mutual Aid program covers water, sewer, natural gas, and electric services. Contact Cathy Susa (csusa@mpua.org) or Ewell Lawson (elawson@mpua.org) with questions on how to sign up.
Why should my utility participate?
The Federal Emergency Management Agency (FEMA) requires that cities have a mutual aid agreement in place before a disaster occurs. Without it, FEMA will not reimburse for the first 8 hours of recovery costs.
Moreover, Mutual Aid assistance helps your utility restore service quickly after a natural disaster or emergency. Round-the-clock recovery efforts are taxing; assistance provides relief to your municipal utility staff. Participation in Mutual Aid shows your customer-owners that you are committed to service reliability.
How do I participate?
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