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Customer Service Training
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One of the most challenging parts of working with customers/citizens is handling dissatisfied, sometimes even aggressive people. This training is open to all of your city’s employees who work with the public on a regular basis. The theme of this one-day class is Serving Emotional, Difficult-to-Please Customers. Attendees will learn practical tips on how to professionally deal with situations before they go from bad to worse.

 Export to Your Calendar 6/25/2019
When: Tuesday, June 25
9 to 4
Where: Farmington Fire Department
222 E. Columbia Street
Farmington, Missouri  63640
United States
Contact: MPUA staff
573-445-3279

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One-day Customer Service Training 

Serving emotional, difficult-to-please customers

Informational Flyer and REGISTRATION FORM

One of the most challenging parts of working with customers/citizens is handling dissatisfied, sometimes even aggressive people. Learn practical tips on how to professionally deal with situations before they go from bad to worse.

Attendees will learn:

  • How to avoid being manipulated by the behavior of others. 
  • To understand the patterns of negative interactions and how to respond effectively. 
  • How to guide stressful and potentially dangerous confrontations toward successful conclusions.

$160 member utility employee and/or staff member of city’s government
$190 for non–member of MPUA
REGISTRATION DEADLINE: Friday, June 21, 2019

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